By booking an appointment you agree with the following terms:
- Disclaimers: Same Day RT-PCR, Rapid Antigen and NEAR tests are guaranteed same day, with the best effort. However, the clinic cannot guarantee turnaround times for the “Next Day” COVID-19 PCR or antibody tests. By booking your appointment, you agree to the Terms and Conditions of your Appointment, below, and you agree that you are solely responsible for your testing time and ensuring its validity for your travel itinerary. Terms and Conditions of your Appointment. Please refer to our Frequently Asked Questions page for more information and guidance.
- Non-refundable deposit: Cancellations, missed appointments or being more than 15 minutes late for your appointment will result in being charged a $75 non-refundable deposit. If you need to reschedule and do so 48 hours or more before your appointment, you will be able to reschedule for free as many times as you need to reschedule.
- Intake Forms: You MUST complete the Intake Form that will be emailed to you once the booking is confirmed. If you have any difficulties, feel free to call us to support you remotely.
- Results: You will receive your result by the turnaround times stated below. If the deadline has passed and you haven’t received your results (please check your spam folder) or if your results require corrections, call us at 604-482 3181 and leave a voicemail, or email email@example.com with “URGENT!” the subject line.
Please note: If you’re scheduling tests for multiple people, see the following guide Family Profiles – Managing Family Members.